Sr. Customer Relationship Executive : City : Chandigarh
Sr. CUSTOMER RELATION EXECUTIVE :
- Catering to inbound customer queries and providing support for booking services and issue resolution
- Conducting outbound calls to existing users for feedback and promotion of new offers/due services
- Managing online bookings, coordinating with customers and merchants for redemption and reviews.
- Co-ordinating with users for verification of inbound queries and status check of existing queries.
- Co-ordinating with partners on updating content and their profile.
- Providing insights and data for increased customer acquisition and better support and carrying out backend activities for the same.
-Ensuring regular contact with existing clients to maintain our company's presence.
- Managing the profile of Artist.
-Proposing and deliberating potential solutions in consultation with clients.